GTC
Art. 1 Scope and Provider
These General Terms and Conditions (GTC) apply to all contracts and services between the provider and its clients (both consumers and entrepreneurs) via the website btlabs Core and all associated communication channels.
Provider:
Berger+Team d. Florian Berger
Reichrieglerweg 17/3
I-39100 Bozen (BZ)
Italy – South Tyrol
Email: info@berger.team
Phone: +393461033556
Authorised representative: Florian Berger
Deviating, supplementary or conflicting terms become part of the contract only upon the provider's express written consent. The version in force at the time of conclusion of the contract shall apply.
Art. 2 Subject Matter
The provider renders the services described on btlabs Core or individually agreed upon. The presentation on the website does not constitute a legally binding offer, but a non-binding invitation to submit an offer (invitatio ad offerendum).
Art. 3 Conclusion of Contract
The contract is concluded by the provider's express acceptance of the client's offer (e.g. by email, order confirmation or by conclusive performance). An automatic acknowledgement of receipt of enquiries does not yet constitute acceptance.
Art. 4 Prices and Payment Terms
All prices are — unless expressly stated otherwise — in euros plus the legally applicable value added tax.
Invoices are due within 14 days of the invoice date without deduction. Accepted means of payment: Bank transfer. In the event of late payment, the statutory default provisions apply (in particular Legislative Decree 231/2002 in B2B transactions). Set-off is only permitted against undisputed or legally established claims.
Art. 5 Performance, Cooperation and Acceptance
Services are rendered with customary industry care in accordance with generally recognised technical standards. Deadlines and time limits are binding only if expressly agreed in writing.
The client shall provide all information, data and materials required for the performance of the services in a timely and complete manner. Delays caused by a lack of cooperation are at the client's expense.
To the extent that the nature of the service requires a formal acceptance, this shall be deemed to have occurred tacitly if the client uses the work result in production or does not report justified defects within 14 days of delivery.
Art. 6 Right of Withdrawal for Consumers (Distance Selling)
Only consumers are entitled, for contracts concluded at a distance, to a right of withdrawal of 14 days from conclusion of the contract. To comply with the deadline it is sufficient to send an unequivocal declaration in a timely manner to: Berger+Team d. Florian Berger, Reichrieglerweg 17/3
I-39100 Bozen (BZ)
Italy – South Tyrol — Email: info@berger.team
Following an effective withdrawal, payments made will be refunded without delay, at the latest within 14 days of receipt of the withdrawal declaration, using the same means of payment. The right of withdrawal expires prematurely for services fully rendered, if the consumer has expressly consented to the performance before the expiry of the withdrawal period and has confirmed their knowledge of the expiry of the right of withdrawal. The same applies to digital content not delivered on a physical data carrier.
Art. 7 Liability
Liability for intent and gross negligence as well as for damage arising from injury to life, limb or health is unlimited. In the case of slight negligence, liability is limited to the breach of material contractual obligations and in amount to the foreseeable, contract-typical damage. Mandatory statutory liability provisions remain unaffected.
Art. 8 Intellectual Property and Usage Rights
All work results (e.g. texts, concepts, designs, software, media) are subject to copyright. Works created in the course of service delivery are granted to the client as a simple, non-transferable right of use for the agreed purpose.
There is no obligation to hand over open working files, drafts or raw data, unless this has been expressly agreed in writing.
Art. 9 Data Protection
The processing of personal data is carried out in accordance with the GDPR and Italian data protection law. Details are contained in the separate Privacy Policy.
Art. 10 Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): ec.europa.eu/consumers/odr. Provider's email address: info@berger.team.
The provider does not regularly participate in dispute resolution proceedings before a consumer arbitration board. For certain disputes in Italy, mandatory mediation under Legislative Decree 28/2010 applies.
Art. 11 Final Provisions
Italian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the consumer's home country remain unaffected.
Place of performance and place of jurisdiction for disputes with entrepreneurs (B2B) is Bozen; for consumers (B2C), the statutory place of jurisdiction at the consumer's place of residence applies mandatorily. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.
Amendments to these GTC will be communicated in an appropriate manner. If no objection is raised within 30 days, the amendments shall be deemed accepted.
Art. 12 Contact
Berger+Team d. Florian Berger
Reichrieglerweg 17/3
I-39100 Bozen (BZ)
Italy – South Tyrol
Email: info@berger.team
Phone: +393461033556
As of: July 11, 2026
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